Часто задаваемые вопросы

Accessories/Equipment

Why do I need a wide angle lens?


You can use the app without an external wide angle lens attachment. Using an external wide-angle lens attachment will allow you to scan in smaller rooms. iPhone 11 models have a built in Ultra Wide Angle lens and is recommended for small rooms.




What is the bar for?


The bar is used to help you get your arms and upper body into the correct “A Pose” for scanning, and to help you keep your arms still during the scan. You grip the white ends in each hand, making a fist, and let the bar rest across the front of your body wherever that falls naturally when holding your arms straight and relaxed.




What iPhone models do you support?


iPhone 7 and later.




What Android phones do you support?


Samsung Galaxy S9, S10 and S20. Pixel 3 and 4 models.




I ordered the wide-angle lens attachment. How do I attach the wide-angle lens to my phone?


The wide angle len and clip is specific to the make and model of your phone. Please visit the Olliclip website to watch videos about how to correctly attach and use your wide angle lens. You do not need to have a wide angle lens to use the app, but it helps you scan in a smaller space. Video: https://www.youtube.com/watch?v=8Q2DU0TCkOc




Does the head-band go over or above the ears?


Please wear the headband over the ears. Please tuck hair in and above the headband so that your neck is clearly visible.




Do I have to wear the suit?


The app uses advanced photogrammetry (photography) techniques to generate a real 3D model of your body! The app needs to see the shape of your body so you can’t wear street clothes. Size Stream provides a suit to allow for modesty and comfort, while also enchancing the robustness of our product. Size Stream is working to provide a variety of colors and patterns in the suit in the near future to make it more useful and fun for every day activities.




Do I have to wear the pants over my feet?


For scanning, yes. This is the recommended best practice for getting good scan data around the lower leg and foot region.




Can I buy/use my own wide-angle lens attachment?


Yes, but the app only supports Olliclip wide angle lens. Some external wide angle lens introduce distortion that can cause your scans to fail.





General

What if I forgot my password?


You can reset your password through the settings menu on the home screen.




What does "share my data" mean?


Size Stream’s company motto is providing body data for goods and services. This can take a lot of different forms! Size Stream starts with a geometric representation of your body shape (your 3D avatar), and can automatically extract over 200 measurements. When you share your data, each share agreement lists the exact information you are sharing. This may include body geometry, a list of measurements and your name, age and selected gender.




My pants waist is much smaller than the reported waist size. Why don't you show vanity sizing?


Size Stream strives to take accurate measurements from the real geometry of your body. Please use your favorite product’s sizing charts to translate your app measures to a brand sizing.




I don't have an internet connection. Can I still scan?


Our mobile app requires an internet connection in order to process and return your scan results.




How much space in my home do I need?


We recommend an 8 x 8 square foot area when using a wide angle lens attachment, or iPhone 11. Otherwise, we recommend a 16 x 16 square foot area.




How can I share my measurements with brands and retailers I like?


MeThreeSixty provides a share mechanism, to allow you to share with brands and retailers you like. If your brand or retailer is not available to share with, please ask them to partner with Size Stream to make your personal measurements available!




How accurate is the body-fat percentage measurement? What is a healthy range for body-fat percentage?


Body fat percentage can be measured in many ways. There is a published paper comparing Size Stream’s body fat formula against industry standard measurements Because everyone is different and unique, please consult with a doctor when determining what a healthy range of body fat would be for yourself.




Do I need to tie up my hair?


Yes, you should wear your hair up and off the back of your neck. If you have a pony tail, please put it in a bun to avoid the tail hanging down and obscuring your neck or back.




Do I need a clean room? (Many variants of this: Can other people be in the pictures, can the TV/fan/other moving object be on, etc...)


Avoid distractions and trip hazards in the room.




Can I wear my glasses?


Yes, you can wear your glasses if that is comfortable for you. Avoid bright reflections off your glasses, or any shiny surface, during scanning.




Can I use my own clothes?


Because our application needs to see the shape of your body you cannot use street clothes. Size Stream has designed the suit to greatly enchance the robustness of our product. You may be able to get a ‘successful’ scan using your own clothing but the quality of the resulting 3D body and measurements may be greatly degraded.




Can I scan using my tablet?


Our mobile app requires a supported phone. We do not support tablets because of camera quality. Some recent tablet models have higher quality cameras and we are investigating support for these models.




Can I get my measurements, geometric data, etc..?


Currently, you can see your own measurements and 3D body using the app when you sign in with your 3DiD account. No one else may access your geometric or measurement data without your explicit sharing permission.




Can I get a suit in a different pattern?


Size Stream is working at providing a range of different suit patterns and colors! We will keep you updated on different selections as they become available.




Can I get a 3D print of my scan?


If a company chooses to partner with Size Stream and offer 3D body prints as a service then you would have the opportunity to share your data with them and get a 3D print of your body! In the mean time, please reach out to support@sizestream.com with any requests to download your body data.





Troubleshooting

What if I forgot my password?


The app has a forgot password feature in the sign in page.




What do I do if I can't scan or have trouble?


Please check out our troubleshooting guide here . Please reach out to support at support@methreesixty.com for additional help.




My scan failed. What do I do?


Please check out our troubleshooting guide here . Please reach out to support at support@methreesixty.com for additional help.




How long does it take for my scan to upload?


Typically, the scan is ready 5-10 minutes after the upload is complete – if you don’t see the results after this time, try the following:

  • Close the app but do NOT log out.
  • Open the app.
  • Go to history page and select the scan to upload.





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